The foremost operator solution for Cisco® UCME / UC520!

• Calls can be operated easily and quickly via drag&drop.
• Additionally, a new, smart double-click feature supports the operator: double-clicking performs the nearest logical function. This means, that calls can be answered via a double-click on the appropriate line, or held calls can be resumed again.
• Even better: a clear window with users lists reveals the present state of all parties (i.e.: free, busy, calling, called, do-not-disturb, on vacation, etc.). That way, the caller can be informed about the availability of the called party very quickly.
• Via the Callisto Express pickup feature, calls to a temporarily unavailable person can be detected, redirected by pickup and answered.
• All direct incoming calls to the parties are listed and available for the pickup feature in a clearly arranged, separate window.
• Above the task field of the PC, where COC Express has been installed, an automatic popup window appears when a call comes in which contains information about the caller, synchronized with Outlook® contact data. With one click, the COC Express console appears immediately to answer the call.
• Calls are logged into the Outlook® journal automatically.
• If the target party is not available, a prepared e-mail template can be sent to the selected person with just one click.