Examples of use
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COC Express (Operator)
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Callisto As Managed Solution
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The foremost operator solution for Cisco® UCME / UC520!
First impressions count - especially on the phone. Every direct company contact with customers is an excellent chance to show competence, customer proximity, and professionalism. To accomplish this, suitable tools are needed. The
COC Express Operator Console
Cisco® Unified Communications Manager Express
Cisco® Unifed 500 Series,
provides the operational personnel in a company with an easy to use interface for effective managing and handling of calls. The client software COC Express impresses with its unique concept to simplify individual operations. Some examples are:
Calls can be operated easily and quickly via drag&drop.
Additionally, a new, smart double-click feature supports the operator: double-clicking performs the nearest logical function. This means, that calls can be answered via a double-click on the appropriate line, or held calls can be resumed again.
Even better: a clear window with users lists reveals the present state of all parties (i.e.: free, busy, calling, called, do-not-disturb, on vacation, etc.). That way, the caller can be informed about the availability of the called party very quickly.
Via the Callisto Express pickup feature, calls to a temporarily unavailable person can be detected, redirected by pickup and answered.
All direct incoming calls to the parties are listed and available for the pickup feature in a clearly arranged, separate window.
Above the task field of the PC, where COC Express has been installed, an automatic popup window appears when a call comes in which contains information about the caller, synchronized with Outlook
contact data. With one click, the COC Express console appears immediately to answer the call.
Calls are logged into the Outlook
If the target party is not available, a prepared e-mail template can be sent to the selected person with just one click.
Callisto as a central part of Managed Services
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Your next steps
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