First impressions count - also on the phone. Every communication channel used by a company to contact its customers  is an excellent way to show competence, customer focus and care, and a professional attitude. The appropriate means are needed to do so. We can provide you with this for telephony contacts via Cisco® Unified Communications Manager Express or Cisco® Unified 500 Series: COC Express, the first PC switch board for efficient and professional operation of calls via Cisco® Unified Communications Manager Express or Cisco® Unified 500 Series, respectively. COC Express contains all the necessary features to make your everyday contact with customers a rewarding experience. Use your time with your customers for conversation, not technology.